Warranty Policy

Kamera World stands behind every product we sell. All items are brand new, in box, and backed by our comprehensive 3-year UK warranty. This policy explains what is covered, what is not covered, and how to make a claim.

Last updated: June 2026

1. Our warranty commitment

Every product sold by Kamera World comes with a 3-year warranty (not including accessories), valid from the date of delivery. This warranty is provided directly by Kamera World and covers manufacturing defects and faults that arise under normal and intended use of the product.

This warranty is in addition to, and does not affect, your statutory rights as a consumer under applicable law, including the UK Consumer Rights Act 2015.

2. What is covered

Our warranty covers the following, provided the fault arises under normal use:

• Manufacturing defects in materials or workmanship
• Internal mechanical or electronic failures not caused by misuse
• Defective autofocus, shutter, sensor, or lens mechanisms
• Faults with built-in electronics, connectivity, or display screens
• Any defect that renders the product unfit for its intended purpose

The warranty applies to the following product categories sold by Kamera World:

• Digital cameras (DSLR, mirrorless, compact)
• Camera lenses and optical attachments
• Binoculars and spotting scopes

3. What is not covered

The following are excluded from warranty coverage:

• Accessories
• Physical damage caused by drops, impacts, or accidents
• Water damage, moisture ingress, or exposure to extreme conditions
• Damage caused by misuse, negligence, or failure to follow the manufacturer's instructions
• Unauthorised modifications, repairs, or servicing carried out by anyone other than an authorised service centre
• Normal wear and tear, including lens coating deterioration, battery capacity degradation, and cosmetic scratches
• Consumable components such as batteries, straps, and lens caps
• Accessories including bags, cases, memory cards, and filters (unless specifically stated on the product page)
• Damage caused by use of non-compatible accessories or third-party equipment
• Products with tampered, removed, or illegible serial numbers

4. Warranty period

The warranty period is 3 years from the date of delivery to the original purchaser. The warranty is non-transferable and applies only to the original customer who purchased the product from Kamera World.

Proof of purchase (order confirmation or receipt) will be required when making a warranty claim.

5. How to make a warranty claim

If you believe your product has developed a fault covered under this warranty, please follow these steps:

• Contact us at [email protected] with your order number, a description of the fault, and supporting photographs or video if applicable
• Our team will review your claim and respond within 5 business days
• If your claim is approved, we will arrange collection of the faulty item at no cost to you using a prepaid return label
• Once received, our technical team will inspect the product within 7–10 business days
• We will notify you of the outcome and arrange a repair, replacement, or refund as appropriate

Please do not attempt to repair the product yourself or send it to a third-party service centre, as this may void the warranty.

6. Warranty outcomes

Depending on the nature of the fault and the circumstances, we will offer one of the following remedies:

Repair — the product will be repaired and returned to you free of charge.

The remedy offered will be at the discretion of Kamera World, taking into account the nature of the fault and the age of the product.

7. Warranty and your statutory rights

This warranty is offered in addition to your legal rights as a consumer. Under the UK Consumer Rights Act 2015, you have the right to a repair, replacement, or refund if goods are faulty, not as described, or not fit for purpose. Our warranty policy does not limit or replace these rights.

8. Limitation of liability

Our liability under this warranty is limited to the repair, replacement, or refund of the defective product. Kamera World is not liable for any indirect, incidental, or consequential losses arising from a product fault, including but not limited to loss of data, loss of income, or costs incurred as a result of the product being unavailable.

9. Contact us

For all warranty enquiries and claims, please contact our warranty team:

Email: [email protected]

We aim to respond to all warranty enquiries within 5-7 business days.