Shipping Policy

This shipping policy outlines how Kamera World handles the dispatch, delivery, and tracking of all orders. By placing an order with us, you agree to the terms set out below.

Last updated: June 2026

1. Free shipping on orders over £300

Kamera World offers free insured express shipping on every order over £300. The price you see at checkout is the final price — shipping is always included.

2. Dispatch timeframe

Orders are processed and dispatched within 7 business days of payment confirmation. You will receive a dispatch confirmation email with your tracking information once your order has been collected by our courier.

Orders placed on weekends or UK public holidays will be processed on the next available business day.

3. Delivery timeframes

Estimated delivery times from the date of dispatch are as follows:

Delivery timeframes

• 7–14 business days for UK
• 15–20 business days for EU

These are estimates only. Actual delivery times may vary due to customs processing, carrier delays, or circumstances beyond our control. Kamera World is not liable for delays caused by third-party couriers or customs authorities.

4. Insured shipping

All shipments are fully insured for their full purchase value from the moment they leave our warehouse until they are delivered to your address. In the unlikely event that your parcel is lost or damaged in transit, please contact us immediately at [email protected] and we will open a claim on your behalf and arrange a replacement or refund.

5. Order tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your parcel in real time. If you have not received your tracking information within 5 business days of placing your order, please contact us and we will investigate.

6. Delivery address

It is your responsibility to provide a complete and accurate delivery address at the time of placing your order. Kamera World cannot be held responsible for non-delivery or delays resulting from an incorrect or incomplete address provided by the customer. If you need to amend your delivery address after placing an order, please contact us as soon as possible at [email protected] We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has been collected by the courier.

7. Packaging

All products are carefully packaged to ensure they arrive in perfect condition. Items are shipped in their original manufacturer boxes, which are then placed inside secure outer packaging to protect against transit damage. We never ship products loose or without adequate protection.

8. International shipping

Kamera World ships to most countries worldwide. However, please be aware of the following when ordering internationally:

• Customs duties, import taxes, and handling fees may be charged by your country's customs authority upon arrival
• These charges are the sole responsibility of the customer and are not covered by Kamera World
• Customs processing times may add additional days to your delivery estimate
• Some products may be subject to import restrictions in certain countries — it is your responsibility to check local regulations before ordering

9. Failed delivery attempts

If a delivery attempt is unsuccessful (for example, if no one is available to receive the parcel), the courier will typically leave a notification card and either reattempt delivery or hold the parcel at a local depot for collection. Please follow the instructions provided by the courier. If a parcel is returned to us due to failed delivery or non-collection, we will contact you to arrange re-delivery. Additional shipping charges may apply for re-delivery.

10. Damaged or missing items

Please inspect your order upon delivery. If your item arrives damaged or if anything is missing from your order, you must notify us within 48 hours of delivery at [email protected] with your order number and photos of the damage. We will arrange a replacement or refund as appropriate.

11. Returns

If you wish to return an item, please refer to our Terms & Conditions for full details of our returns and refund policy. Returns must be requested within 14 days of delivery.

12. Contact us

For any shipping-related enquiries, please contact our team:

Email: [email protected]